OBJECTIVE
To be a central part of a dynamic Information
Technology department. To assist in delivering services and applications
to customers while researching better solutions in a constantly evolving
environment.
EXPERIENCE
System Administrator
2007 –
Present
Glencore Ltd.
Houston, Texas
Citrix-Manage
Xen App servers, applications and sessions using CAMC.
Windows
servers- Build and maintain physical and virtual servers-domain
controllers, print servers and file servers. Manage AD accounts, Group
Policies Login Scripts and RDP access.
Desktops-Create
update and maintain desktop & laptop images and change control using
sysprep and Ghost. Control web site access, IM access and archive.
Telephony-
Manage and maintain Cisco IP phones using Call Manager Express. Manage
Blackberry Enterprise Server profiles and support Blackberry issues.
Network-
Troubleshoot LAN, WAN , Firewall and Wireless Access Point issues.
Monitor real time load maps to head off problems. Create and maintain
all layer 2 network diagrams.
Vendor
Management-
Manage remote office infrastructure, vendors, and
contracts.
Desktop Support
2006 – 2007
Banc Tec
Houston, Texas
Provide on-site and remote desktop support in a
multiple domain environment.
Provide support for Windows 2000 and XP
Professional, VPN, and support for Citrix and Novel desktop clients.
Some productivity products supported are MS Office, Adobe Acrobat, Lotus
Notes, Lotus Smart Suite and other web based applications.
Provide windows server support for DC, file servers and print
servers. Provide hardware support for all desktops/laptops, scanners,
network and local Lexmark and HP printers. Troubleshoot phone and LAN
issues.
Installation Engineer
2005 – 2005
Banc Tec
Houston, Texas
System installation, configurations and data
integration for a variety of Dell products. Including but not limited to
Netgear and Linksys brand standard/wireless routers, laptops and desktop
computers, network and local printers. Analyze customer needs and
expectations then suggest relevant and hardware and installation
solutions prior to office visit.
Hardware Engineer
2003
– 2004
Banc Tec
Houston, Texas
Troubleshoot and Order replacement parts for a
variety of OEM contracts. I
Maintained certifications on over 40 product lines, provide hardware
printer and desktop/laptop support for CSC and Shell for over 15,000
corporate users.
Technical Services Manager
1999 – 2003
Best
Buy Houston, Texas
I maintained a high-energy, technically proficient
staff in a fast paced retail environment. Trained and coached employees
on company and customer focused business objectives. Maintained work
schedule and labor/budget reports. Generate revenue to budget reports
and PC attachment rates. Create tracking tools used to manage daily
sales and budgets. Present
yearly and biannual performance reviews to employees. Attend district
and regional training in order to rollout company business objectives to
local staff. Provide solutions for customers with complaints and special
requests. Conduct and supervise both factory and cash repairs to desktop
computers and laptop computers. Warranty work included Compaq,
Hewlett-Packard, Sony, E Machine and in house brands.
EDUCATION
Media Technology, Associates Degree (AAA)
1991-1993
The Art
Institute of Houston, Houston, Texas
Specialized in Audio and Video Engineering. Audio
and Video studio and live preproduction, recording and post production.
Script writing and production management.
Stage design and Engineering.